FAQS

Khalis Sar

1. How long does delivery take?

Our standard delivery time is 7 to 15 business days, depending on your location and order volume.

2. Do you offer returns or refunds?

Yes. We offer a 48-hour return and refund policy from the time you receive your order, subject to our Return & Refund Policy.

3. How do I request a return or refund?

You must contact us within 48 hours of delivery with your order details and proof of purchase. Once approved, we will share the return process.

4. What items are not eligible for return?

Customized, made-to-order, and sale or discounted items are not eligible for return unless they are damaged or defective.

5. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours with clear photos or videos. We will arrange a replacement or refund.

6. Are delivery charges refundable?

Delivery charges are non-refundable, unless the return is due to an error on our part.

7. Can I cancel my order?

Orders can only be canceled before dispatch. Once shipped, cancellation is not possible.

8. How will I receive my refund?

Refunds are processed after inspection and are issued through the original payment method or as store credit within 7–10 business days.

9. How can I contact Khalis Sar?

You can reach us through our official communication channels for any questions or support.

10. Do product images exactly match the delivered items?

We aim for accuracy, but slight variations in color or packaging may occur due to lighting, screen settings, or updates.